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Feedback / Clara's Feedback Thread
« on: September 09, 2012, 05:55:49 pm »
In regard to this:
I want to state that whatever I've posted in that guy's thread was not a complaint but an observation about his situation, which remains his situation and not mine.
I don't complain about my free hosted forum because it's free.
But I know where this guy is coming from because he's paid money, and I know where he's coming from because people with forums have communities that are at risk of being lost because of forum unreliability, even if the community is on a free hosted forum.
Look at it this way--some of us on free hosted forums are giving SMFNew a trial before shelling out money, and any grief that paying members get even after paying is a disincentive for free hosted boards to go Pro. If a free hosted board loses people from the community due to unreliability, it's a cost to the free board all the same when people are lost from the community.
When people pay for an account, support is paid for, and that includes getting notices about server situations. Especially getting notices about server situations. I'd like to pitch in and help out if I could but staffers also have developed a lousy "bedside manner" when I do.
Fine, be that way.
I'll just run my li'l community and mind my own beezwax, but so help me if I lose any of my people....
Blah blah not easy hosting that many forums, whatever. You're singing from the same hymn sheet because you haven't got a clue what's going on.
"Sorry guys this is doing my head in, taking ages", not exactly an update. Surely he has a better timescale like next week, next month, next year?
Just an ESTIMATE of when it's going to be fixed, because THIS IS A JOKE.
You either need to use the profit you're making to hire more administrators to sort out your issues or find better administrators and sort it out.
EDIT: It took nearly 10 minutes and 2 "error" pages to post this, you guys really need to sort your crap out. Why people choose you is beyond me.
EDIT: You're hosting 58,231 free forums with 5,097,237 posts. To my recollection, not all of these forums are down because of the server issue therefore your post is incorrect. Get me an answer from Alex or whoever runs this ****.
I want to state that whatever I've posted in that guy's thread was not a complaint but an observation about his situation, which remains his situation and not mine.
I don't complain about my free hosted forum because it's free.
But I know where this guy is coming from because he's paid money, and I know where he's coming from because people with forums have communities that are at risk of being lost because of forum unreliability, even if the community is on a free hosted forum.
Look at it this way--some of us on free hosted forums are giving SMFNew a trial before shelling out money, and any grief that paying members get even after paying is a disincentive for free hosted boards to go Pro. If a free hosted board loses people from the community due to unreliability, it's a cost to the free board all the same when people are lost from the community.
When people pay for an account, support is paid for, and that includes getting notices about server situations. Especially getting notices about server situations. I'd like to pitch in and help out if I could but staffers also have developed a lousy "bedside manner" when I do.
Fine, be that way.
I'll just run my li'l community and mind my own beezwax, but so help me if I lose any of my people....