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Topics - Alex

Pages: [1] 2 3 ... 5
1
News & Updates / Posting errors
« on: October 09, 2012, 08:50:53 am »



Hi all,

We are now aware of these posting errors, if you forum is affected please post it bellow and we will have it fixed ASAP,

Thanks,

Alex

2
News & Updates / All back to normal!
« on: October 08, 2012, 11:21:47 am »



Gosh what a month, moving servers ended up being a nightmare! We have now moved to lightning a lightning fast server network faster than SMFNew has ever been before!

We can only apologise for the last month but moving over 50,000 forums is no easy task. We hit many road bumps along the way, however they are all now fixed.

Hope you enjoy the news speeds,

If you have any further problems please reply to this post.

Alex

3
News & Updates / Signups are back up!
« on: August 05, 2012, 11:57:01 am »



Hey guys,

Sorry the signups went down, we had a large increase in forum creation and ran out of empty databases, we have now fixed this issue and you can sign up again!

Thanks,

Alex

4
News & Updates / Server Lag
« on: April 23, 2012, 03:55:44 pm »



A few of you noticed a server lag, we have found the cause of this which was a server scan gone wild!

This issue has now been fixed,

Server emails were in a back log of over 40,000 and have now all been sent out,

Sorry about this,

Alex

5
General Discussion / Test Test
« on: March 24, 2012, 11:17:46 am »
Test Test

6
News & Updates / Downtime 06/03/2012 14:00 - 16:00 GMT
« on: March 06, 2012, 12:49:31 pm »



Hello there,

We recently had some downtime due to a router error with our datacenter, this has now been fixed.

To all Pro Hosting users we are offering a 5% refund on this months hosting for each full hour the network was down. The downtime was a little over 2 hours and therefore we are going to offer you a 10% refund. To request this please make a ticket entitled 'Network Outage Refund Request'. A ticket must be submitted before Sunday 11th March 2012.

Include your paypal email and we will issue these refunds within 7 days.

Again we apologise for this downtime and our datacenter are fixing the bug which caused the downtime.

Thanks,

Alex

P.s Remember guys, to keep up to date with our progress during any downtime please follow us on http://www.facebook.com/smfnew or http://www.twitter.com/smfnew/

7
News & Updates / Stand with us against SOPA/PIPA!
« on: January 10, 2012, 05:23:13 pm »



SMFNew would not normally involve ourselves with politics in the US since we are a UK based company, however, SOPA is something we believe should not go ahead! We are also aware some of you here may not know about SOPA/PIPA and want to say why we are against it.

The internet is a beautiful creation, without it I would not be typing this message to all of you, we would not have 3.9 million posts discussing anything you want. However, if SOPA is introduced you can no longer discuss anything you want... The freedom of the internet will be no more.

Please see this video then continue reading the post: http://vimeo.com/31100268

For the government, this law will be quick to pass and quick to implement. However, they will not be able to remove it as easily. We are asking you to help stop this bill before it is too late.

Since we are based outside of the US we are asking you to visit this site and show that you are against SOPA: http://americancensorship.org/

Thank you,

SMFNew team.

P.s Please use this thread to discuss your opinions, before your opinion can get you sued.

8
News & Updates / Last nights downtime (07/01/2012)
« on: January 07, 2012, 04:09:01 am »



Hey guys,

Sorry about the downtime yesterday, it was our whole datacenter and not SMFNew here was their message 'network issue causing packet loss and increased latency'. They are releasing a full report on Monday which we will forward to you.

This is not in connection with the lag. I believe I have fixed the lag, you may see it occasionally if we are doing the backups and then see an increase in traffic. This should now be much lesser but please let me know if it is still affecting your forum badly.

Again we are sorry, however, were powerless to the issue. We are still awaiting the full report.

Thanks,

Alex

9
News & Updates / Welcome Jagge & Goodbye to Nick
« on: December 29, 2011, 07:43:17 am »
Hey all,

Today we welcome Jagge to the support staff!

Jagge has proved himself to be a valued member of the community and we are happy to welcome him.


Nick, a valued friend and member of the support community is now retiring as Admin to focus on his new Job. We wish him all the best and know he will pop by to say Hi whenever he can! He has helped us out loads over his 3 years with us, and can not thank him enough.

Thanks everyone,

Alex

10
News & Updates / New backup system
« on: December 29, 2011, 06:00:39 am »



Hi there,

Our techs are going to begin work on changing to a new backup system for quicker restore and backup. During this time you may see small outages.

Thanks,

Alex

11
News & Updates / MySQL going down for repair
« on: December 26, 2011, 04:47:20 pm »



Hey all,

Our techs are turning SQL off to repair many crashed databases and optimize all your databases to make them run even faster. Unfortunately it will be down for a few hours, however, will be nice and smooth afterwards!

Thanks,

Alex

12
News & Updates / Staff for the new year
« on: December 20, 2011, 11:11:10 am »



Hi all!

SMFNew are looking for new staff for 2012!

You do not need to know everything about SMF but a solid understanding is required! We also require you to know a lot about SMFNew, the control panel, what Pro Hosting is etc. The main thing we look for is personality, to be fun and get on with other staff and also be kind to members. A knowledge of how to google always helps to google problems. Lastly, you must be professional, type fluent English without 'text speak', and respect members by this I mean to not talk down to any member.

Apply with the following;

Name:
SMFNew forum:
Age:
SMFNew competence level out of 10:

Do not be upset if you do not make the grade, it will be most likely that we have seen other members already helping out on the forums, if you continue to help out you may be asked to be staff at a later date.

Thanks!

Alex

13
News & Updates / Can not upload avatars
« on: November 15, 2011, 02:15:24 pm »


Hi there,

If you are unable to upload avatars please post bellow your forum and I will fix it for you,

There are only a few forums with this issue.

Thanks,

Alex

14
Feedback / Domains we do not accept
« on: October 12, 2011, 04:29:48 pm »



Hi all,

We are no longer accepting domains from the following extensions;

co.cc

We will keep this updated as further bans on free domains may take place.

This is due to Google removing the ability for these domains to return search results.

Thanks,

Alex

15
News & Updates / Avatars and Ranks
« on: October 10, 2011, 04:30:34 am »
Hey all,

We are looking into this, please bare with us,

Thanks,

Alex

16
News & Updates / SMF 2.0.1 and 1.1.15 installed
« on: October 04, 2011, 05:26:52 am »



Hi there,

I have just finished installing SMF 2.0.1 and 1.1.15, it is not a big upgrade so you shouldn't notice any difference. The update was released to patch a few security holes.

Please report any errors or problems here.

Thanks,

Alex

17
News & Updates / Why MyBBNew Closed
« on: September 08, 2011, 05:19:34 am »



Hey all,

I wanted to make a little post about the decision to close MyBBNew, MyBBNew is a lovely little site which has always been running alongside SMFNew. Unfortunately the software developers for MyBB have not optimised nor do they care about their script, to have MyBBNew running alongside SMFNew takes 10 times more resources than SMFNew and SMFNew has tens of thousands more forums.

The SMF script is extremely more advanced and better than MyBB so in turn are closing MyBBNew. All signups to MyBBNew will be closed and all forums converted to SMFNew. Our excellent staff are here to help you along the way if you get stuck with anything.

Due to a large change of situation, we are offering any forum the ability to have their data removed without question from our services (MyBBNew only) once the move is complete.

Please keep an eye on your emails as it will hold vital information.

Thanks,

Alex

18
News & Updates / Moving MyBBNew today
« on: September 08, 2011, 05:15:06 am »



Hi all,

We are moving MyBB to SMF today,

Thanks

19
News & Updates / MyBBNew Bug
« on: August 26, 2011, 12:35:41 pm »



Hi all,

We discovered a bug in MyBBNew which was slowing down the rest of MyBBNew and SMFNew, this has now been fixed,

Thanks,

Alex

EDIT: We are continuing to work on MyBBNew
EDIT 2: I am afraid MyBB is going to have to be off for a little longer, within seconds MyBBNew causing a load to go up 1000% not too sure why yet.
EDIT 3: Continuing to investigate, we are going to have to keep MyBBNew down until we can locate it as to prevent it effecting SMFNew.
EDIT 4: MyBB back online, we had to suspend quite a few forums, if you think you were wrongly suspended please let us know ASAP

20
News & Updates / 50% off Pro Hosting
« on: August 24, 2011, 01:00:00 pm »



Hello there,

Did you know SMFNew offered Pro Hosting?

So what do you get from Pro Hosting that you don't from our free services?

With the Pro Hosting package, you will have full access to the back-end of your forum. You can edit all of the SMF files and upload anything that you wish to, for example install your own mods and themes, as long as it complies with our Terms of Service. You can upload your own, other, non-related SMF files to create a full website. You will have access to a back-end control panel, named cPanel. This will enable you to add your own domains, view detailed visitor statistics, modify error pages, manage your database, backup your files plus data and more.

For one month only we are offering 50% off your first 3 months!

Use the promotion code: 50PERCENT while ordering here: http://pro.smfnew.com

Hope to see you on Pro Hosting soon!

Alex

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