* User Info

 
 
Welcome, Guest. Please login or register.
Did you miss your activation email?

* Recent Posts

Re: What are you listening to? by Stelios
[July 16, 2023, 08:54:53 am]


Re: What are you listening to? by Stelios
[July 16, 2023, 08:52:34 am]


Re: What are you listening to? by Jacob
[July 12, 2023, 01:59:53 am]


Re: What are you listening to? by Dagger
[July 06, 2023, 04:11:15 pm]


Re: Cannot Register on Support Forum by Jacob
[June 01, 2023, 01:09:08 am]


Re: Cannot Register on Support Forum by SMFNew
[May 21, 2023, 10:22:14 am]


Cannot Register on Support Forum by Stelios
[May 21, 2023, 06:45:30 am]


Re: Forum Profile Signature Error by SMFNew
[January 19, 2023, 10:26:49 pm]


Re: Forum Profile Signature Error by MangoMochi
[January 19, 2023, 10:24:45 pm]


Re: Forum Profile Signature Error by SMFNew
[January 19, 2023, 01:57:05 pm]

* Poll

  • Have you noticed better loading times?
  • Dot YES! My forum loads instantly!
  • 53 (33%)
  • Dot I have much better loading times
  • 20 (12%)
  • Dot I have noticed my forum loads a tiny bit faster than before
  • 22 (13%)
  • Dot I have not noticed any changes
  • 64 (40%)
  • Total Members Voted: 150
  • View Topic

* Twitter

Keep up to date with SMFNew by following us on twitter!

Author Topic: Forum not loading  (Read 3597 times)

0 Members and 1 Guest are viewing this topic.

Offline Assimilater

  • Member
  • Posts: 6
  • Reputation: +0/-0
    • View Profile
Forum not loading
« on: November 06, 2010, 05:15:03 pm »
when I got to unaclan.smfnew.com a blank page loads. I'm pretty sure it's on smf 1.x but i'm not sure exactly. To reduce the problem simply go to unaclan.smfnew.com and a blank page will load. Please fix.
« Last Edit: December 09, 2010, 02:24:15 am by TQX »

Share on Facebook Share on Twitter


Offline Discostar

  • Member
  • Posts: 7
  • Reputation: +0/-0
    • View Profile
Re: Forum not loading
« Reply #1 on: November 08, 2010, 03:19:55 pm »
I am one of the admins of the aforementioned forum http://unaclan.smfnew.com/

I saw that you guys were doing updates so I figured that it was down because of that. However it's been down all weekend, which seems a bit long for an update.

I'd like to know if this is just an extra long maintenance or if something else went wrong.

-Thanks.

Offline Alex

  • Administrator
  • Member
  • Posts: 1913
  • Reputation: +7/-1
    • View Profile
Re: Forum not loading
« Reply #2 on: November 08, 2010, 06:29:56 pm »
Strange, have you added any HTML blocks lately?

Offline Discostar

  • Member
  • Posts: 7
  • Reputation: +0/-0
    • View Profile
Re: Forum not loading
« Reply #3 on: November 08, 2010, 07:21:33 pm »
We have a few HTML block active, but nothing was added recently that triggered this. It just seemed to vanish suddenly.

Offline Alex

  • Administrator
  • Member
  • Posts: 1913
  • Reputation: +7/-1
    • View Profile
Re: Forum not loading
« Reply #4 on: November 09, 2010, 03:55:04 am »
We will investigate

Offline Matt

  • Friends
  • Posts: 5280
  • Reputation: +51/-5
    • View Profile
    • http://www.smfnew.com
Re: Forum not loading
« Reply #5 on: November 09, 2010, 03:55:21 pm »
You must have done something, what was the very last thing you remember doing. You can't expect us to go through your whole database searching for what's causing it. We need some sort of direction from you.
Matt WT - Doesn't answer support PM's

Offline Discostar

  • Member
  • Posts: 7
  • Reputation: +0/-0
    • View Profile
Re: Forum not loading
« Reply #6 on: November 09, 2010, 04:22:52 pm »
Last thing I created was a small PHP based countdown clock for an event using a simple portal page. This page was then embedded using an iframe inside a block visible on all pages.
The php itself does use some functions to make the countdown clock standalone (ie, w/o the forums theme around it for proper, non-recursive embedding in an iframe), however it had never caused issues before, and being in a separate iframe I don't see how it could interfere with the main page, let alone cause a completely blank page. Furthermore, the setup was working without issue when I left it. When I came back a day later, the whole forum was down

As far as other 'non-standard' features that we have, there is a standard simpleportal chatbox, 2 blocks with iframes to a google calendar (1 for events, another for actual calendar view), and HTML block with basic links and colors, and a base64 encoded shortcut icon '<link>' tag in the global footer.

Perhaps it is possible to temporarily disable simpleportal on our forum, to see if it resolves the issue (and I can fix my code, if indeed it was the issue, before reactivating)?

Offline Jacob

  • Community Manager
  • Support Staff
  • Posts: 2933
  • Reputation: +6/-0
    • View Profile
    • Challenging Apathy (My Site)
Re: Forum not loading
« Reply #7 on: November 09, 2010, 09:54:29 pm »
Did you possibly modify any server-type configurations?
Jacob, Senior Support Specialist
Follow me on X! | Follow me on Mastodon!

Please don't PM me for support. Post in public so everyone can benefit!

Offline Discostar

  • Member
  • Posts: 7
  • Reputation: +0/-0
    • View Profile
Re: Forum not loading
« Reply #8 on: November 09, 2010, 10:53:23 pm »
No, I never attempted anything to change the configuration. The only thing I did in a select few separate php pages was use ob_clean(); and exit(); to create  couple of standalone pages. Nothing more advanced than that, and nothing in the main forum html. These pages were separate simpleportal pages.

Offline Matt

  • Friends
  • Posts: 5280
  • Reputation: +51/-5
    • View Profile
    • http://www.smfnew.com
Re: Forum not loading
« Reply #9 on: November 10, 2010, 06:35:17 am »
To be honest i've just gone through your database and can't find anything.

I'll restore it for free to a previous day if you wish.

Please let me know what date you want it restored too.
Matt WT - Doesn't answer support PM's

Offline Discostar

  • Member
  • Posts: 7
  • Reputation: +0/-0
    • View Profile
Re: Forum not loading
« Reply #10 on: November 10, 2010, 03:00:42 pm »
Hmm, that's strange.

Is any day available? I think the forum was up and running last Friday, 11/5. That day or the latest available before that would be good I think.

Offline Discostar

  • Member
  • Posts: 7
  • Reputation: +0/-0
    • View Profile
Re: Forum not loading
« Reply #11 on: November 12, 2010, 04:22:57 pm »
Any updates on the ETA of the recovery?

Thanks.

Offline Stripes

  • Member
  • Posts: 15
  • Reputation: +0/-0
    • View Profile
Re: Forum not loading
« Reply #12 on: November 15, 2010, 11:04:15 am »
I hate to be pushy, but we do need this forum restored rather soon.  I appreciate all the work you have put in so far

Offline Matt

  • Friends
  • Posts: 5280
  • Reputation: +51/-5
    • View Profile
    • http://www.smfnew.com
Re: Forum not loading
« Reply #13 on: November 15, 2010, 01:13:45 pm »
Im not in a position to be able to restore that forum until the 4th of December.

I'll have a word for Alex who will be able to pass your forum files on to me, letting me restore it this week.

Please keep bumping this topic to remind us (1 a day is OK)

Thanks
Matt WT - Doesn't answer support PM's

Offline Stripes

  • Member
  • Posts: 15
  • Reputation: +0/-0
    • View Profile
Re: Forum not loading
« Reply #14 on: November 16, 2010, 02:23:41 pm »
doing the one-a-day bump thing :P

Offline Jacob

  • Community Manager
  • Support Staff
  • Posts: 2933
  • Reputation: +6/-0
    • View Profile
    • Challenging Apathy (My Site)
Re: Forum not loading
« Reply #15 on: November 16, 2010, 03:05:24 pm »
The admins have been away for a few days now, please stay patient. :)
Jacob, Senior Support Specialist
Follow me on X! | Follow me on Mastodon!

Please don't PM me for support. Post in public so everyone can benefit!

Offline Trax

  • SMFNew Support
  • *
  • Posts: 1703
  • Reputation: +2/-0
    • View Profile
    • DollarSRV
Re: Forum not loading
« Reply #16 on: November 16, 2010, 03:52:56 pm »
Jaekob stop jumping in on topics that are not yours, he is doing what he got advised to do by Matt

Quote
Im not in a position to be able to restore that forum until the 4th of December.

I'll have a word for Alex who will be able to pass your forum files on to me, letting me restore it this week.

Please keep bumping this topic to remind us (1 a day is OK)

Thanks
Cheap Web Hosting & Domain Registration

=====

Special Offer For SMF Users - Get 10% off any web hosting plan with code SMFUSER

Offline Lanfear

  • Member
  • Posts: 3
  • Reputation: +0/-0
    • View Profile
    • uNa|Forums
Re: Forum not loading
« Reply #17 on: November 16, 2010, 05:39:07 pm »
 :rolleyes:
(to Disco/Assimilater/Stripes): Really, why are you guys bothering? I've already made us 95% finished forums.
(to staff): Thanks anyway.

Offline Stripes

  • Member
  • Posts: 15
  • Reputation: +0/-0
    • View Profile
Re: Forum not loading
« Reply #18 on: November 16, 2010, 07:32:47 pm »
@Lan -.- read gmail discussion

@staff thanks for still working on this with us, we appreciate it

Offline Assimilater

  • Member
  • Posts: 6
  • Reputation: +0/-0
    • View Profile
Re: Forum not loading
« Reply #19 on: November 17, 2010, 10:57:34 am »
@Lan did you do this after discussing it with anyone? There have been layers of preferred plans of action laid out above getting forums from a different free hosting service...
@staff again, thanks for your continued work on this

 

SimplePortal 2.3.7 © 2008-2024, SimplePortal