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Author Topic: RULES : General Rules  (Read 26101 times)

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Offline Matt

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RULES : General Rules
« on: October 09, 2007, 12:52:07 pm »
PLEASE POST YOUR FORUM LINK

Hello Delightful User,

For the support team to give you sufficient and effective support, we will need you to make suitable threads which help us help you. Please read a few of the following guidelines to make sure your topic meets the standards.


1) TITLE - Your topic MUST have a Meaningful title. We may delete / close threads which do not have a title which suits the problem. We keep records and urge you to make a decent title so we can investigate the issue in question.

2) FORUM DELETION - We do not delete forums upon request. We very rarely delete forums due to possible future violation reports. In the rare case you present to us a strong reason (legal issues for example), we may do so.

3) WHEN SOLVED - When a member of our staff have solved one of your issues, or you've realised what you have to do, click the "Mark Topic as Solved" bar above the main post. This will change the prefix to "TOPICSOLVED", and lock the topic.

Thank you for your co-operation.
« Last Edit: September 09, 2011, 12:36:25 pm by Nick »
Matt WT - Doesn't answer support PM's

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Offline Matt

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Re: RULES : General Rules
« Reply #1 on: February 26, 2011, 04:33:03 pm »
We are having to repeat ourselves way too much on these rules.

Our support staff have been instructed to do the following:
  • Close ANY support topic that does not have a link to their forum
  • Close ANY support topic that does not have a meaningful topic title
Matt WT - Doesn't answer support PM's