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Author Topic: Very slow forum, locking up and timing out  (Read 1007 times)

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Offline Debs

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Very slow forum, locking up and timing out
« on: November 01, 2010, 09:52:40 am »
Almost all of my forum members are located in the UK. Most if not all of them that I have spoke with are having trouble with a very slow forum. Sometimes its fine and others it slows right down, Timing out when posting, taking forever to log in and post to threads. This has been going on for at least a month but seems to be getting worse. All have different ISP's and most use FireFox or one uses Safari and has the same result and have all upgraded to the new 3.6.12 version for FF.

This is a message that a few members got yesterday:
 
The connection has timed out:                                     

The server at www.dogsandco.smfnew.com is taking too long to respond.             
       
    *   The site could be temporarily unavailable or too busy. Try again in a     few moments.

    *   If you are unable to load any pages, check your computer's network
          connection.

    *   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.



Website link:  http://www.dogsandco.smfnew.com

Version: SMF 1.1

Any ideas on how we can speed things up?

Thanks
Deb
« Last Edit: November 09, 2010, 01:38:21 pm by Debs »

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Offline Alex

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Re: Very slow forum, locking up and timing out
« Reply #1 on: November 01, 2010, 10:09:46 am »
Hi Deb,

We are working on this, it should be fixed in around 48 hours. We are currently setting up another server to manage load.

Thanks

Offline Debs

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Re: Very slow forum, locking up and timing out
« Reply #2 on: November 01, 2010, 10:20:48 am »
thanks so much Alex, I'll pass it on to my members :)

Offline Debs

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Re: Very slow forum, locking up and timing out
« Reply #3 on: November 06, 2010, 04:19:57 pm »
Just updating, our forum was fine for a day or so and now its back to kicking people off and not being able to get on at all. It does go in fits and spurts.

Offline Jacob

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Re: Very slow forum, locking up and timing out
« Reply #4 on: November 08, 2010, 08:23:51 pm »
So, by saying "It does go in fits and spurts", it doesn't happen all the time? Kind of different. :P
Jacob, SMFNew Senior Support Specialist
@JakobFel | Challenging Apathy (My Site)

Please don't send support questions to me via PM! I won't respond!

Offline Alex

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Re: Very slow forum, locking up and timing out
« Reply #5 on: November 09, 2010, 03:54:37 am »
We have working on this daily. We also have 5 others working on this. It WILL be fixed asap.

Offline Debs

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Re: Very slow forum, locking up and timing out
« Reply #6 on: November 09, 2010, 08:01:23 am »
Thanks so much Alex, Just keeping you up to date, not trying to bother, I know you guys are hard at work. Thanks so much for the wonderful support. Its appreciated.

Offline Alex

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Re: Very slow forum, locking up and timing out
« Reply #7 on: November 09, 2010, 01:24:46 pm »
Debs,

It seems to be okay for the last 48 hours, could you please confirm?

Alex

Offline Debs

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Re: Very slow forum, locking up and timing out
« Reply #8 on: November 09, 2010, 01:37:29 pm »
I have seen no complaints since the 6th Alex, Everyone has posted that its sped up up so I'm guessing we're all set. I'll let you know if anyone else has any complaints.

Thanks so much for all your help :)

Offline Jacob

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Re: Very slow forum, locking up and timing out
« Reply #9 on: November 09, 2010, 09:52:55 pm »
I'm glad you got your issue sorted out! :)
Jacob, SMFNew Senior Support Specialist
@JakobFel | Challenging Apathy (My Site)

Please don't send support questions to me via PM! I won't respond!