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Author Topic: Outage 18-19 March 2011  (Read 3419 times)

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Offline Alex

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Outage 18-19 March 2011
« on: March 19, 2011, 04:34:47 pm »
Hey all,

We believe we were under a network attack over the last 2 days. This allowed the server to stay online fine (access by IP), however, our DNS server failed (access by smfnew.com). We are in talks with our datacenter now to find out more information and will forward it on as soon as we get it.

Alex

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Offline hellman2741

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Re: Outage 18-19 March 2011
« Reply #1 on: March 19, 2011, 07:23:16 pm »
Is this why only I can connect to my website, and no one else?

Offline Alex

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Re: Outage 18-19 March 2011
« Reply #2 on: March 20, 2011, 07:27:36 am »
Are they still seeing issues? And yes it is that.

Offline SGFC

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Re: Outage 18-19 March 2011
« Reply #3 on: March 20, 2011, 07:35:35 am »
I am having trouble accessing my forum and so are the customers.

http://www.ytk.smfnew.com

I think I am server banned. Because I can access this forum on a proxy service.

Offline Alex

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Re: Outage 18-19 March 2011
« Reply #4 on: March 20, 2011, 07:38:09 am »
Okay, currently we are unsure of why this is happening, it is something to do with the DNS, we will continue investigating.

Offline SGFC

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Re: Outage 18-19 March 2011
« Reply #5 on: March 20, 2011, 07:40:42 am »
I ended up getting a 503 error if that helps.

Hm seems to be okay now. Wow you're quick!

Offline Alex

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Re: Outage 18-19 March 2011
« Reply #6 on: March 20, 2011, 07:52:58 am »
We will continue to investigate, we thought this was fixed yesterday as we could get access. I do not know if everyone can connect yet so we will continue to look around.

Offline Alex

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Re: Outage 18-19 March 2011
« Reply #7 on: March 20, 2011, 08:10:50 am »
I have tried connecting to the server from over 20 locations now, it all seems fine currently. Could anyone please help me find out which locations still can not connect?

Offline SGFC

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Re: Outage 18-19 March 2011
« Reply #8 on: March 20, 2011, 08:32:18 am »
One of the customers from the forum is from New Zealand he is unable to connect.

Edit - PM'ed the IP address.
« Last Edit: March 20, 2011, 08:38:25 am by SGFC »

Offline Alex

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Re: Outage 18-19 March 2011
« Reply #9 on: March 20, 2011, 09:08:14 am »
Investigating

Offline SGFC

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Re: Outage 18-19 March 2011
« Reply #10 on: March 20, 2011, 05:29:34 pm »
Thanks, because right now I can't get on either.

Offline Alex

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Re: Outage 18-19 March 2011
« Reply #11 on: March 20, 2011, 08:17:27 pm »
We are working with network engineers and will give a full news report when complete

Offline hellman2741

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Re: Outage 18-19 March 2011
« Reply #12 on: March 21, 2011, 12:04:31 am »
Is it still like this? Because no one can get to my website again.

hellscapersps.smfnew.com

And, if they can't get to mine, why can we still get to this one?

Offline Trax

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Re: Outage 18-19 March 2011
« Reply #13 on: March 21, 2011, 07:25:36 am »
Well this is the first time ive been able to get on the support forum in three days, but i would say theres still a problem untill Alex says otherwise..

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Offline Alex

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Re: Outage 18-19 March 2011
« Reply #14 on: March 21, 2011, 07:52:37 am »
Yes, this is completely out of my hands it's even above my datacenters. We will let you know more when we know. But it is something to do with the network and how you get directed to the server.

This is not a server fault or an attack

Offline SGFC

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Re: Outage 18-19 March 2011
« Reply #15 on: March 21, 2011, 08:20:23 am »
Proxies work fine for me. :p

Offline Alex

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Re: Outage 18-19 March 2011
« Reply #16 on: March 21, 2011, 08:47:54 am »
We have the datacenters CTO on the case so shouldn't be much longer

Offline SGFC

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Re: Outage 18-19 March 2011
« Reply #17 on: March 22, 2011, 09:05:01 am »
Now I have zero access.

Quote
403 Forbidden

Access is forbidden to the requested page:

    www.ytk.smfnew.com/index.php (port 80)

Please forward this error screen to www.ytk.smfnew.com's WebMaster.

Offline Alex

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Re: Outage 18-19 March 2011
« Reply #18 on: March 22, 2011, 10:05:02 am »
That is good!! We have the networking issue fixed. Just working on the 404 now!

Offline Alex

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Re: Outage 18-19 March 2011
« Reply #19 on: March 22, 2011, 10:07:28 am »
Should all be fixed now! Full statement later.

 

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