* User Info

 
 
Welcome, Guest. Please login or register.
Did you miss your activation email?

* Recent Posts

Re: My Word Game Forum. by Jacob
[July 10, 2019, 07:25:37 am]


Re: My Word Game Forum. by Texas Pete
[July 07, 2019, 06:03:09 pm]


Re: My Word Game Forum. by SMFNew
[July 07, 2019, 05:15:50 pm]


My Word Game Forum. by Texas Pete
[July 07, 2019, 04:06:16 pm]


Re: HELP ME! by Jacob
[July 02, 2019, 04:03:11 am]


Re: HELP ME! by SMFNew
[June 30, 2019, 09:39:31 pm]


HELP ME! by MixeR
[June 30, 2019, 08:29:14 pm]


Re: Our Staff by Dagger
[June 13, 2019, 11:06:11 pm]


Re: Our Staff by SMFNew
[June 12, 2019, 08:10:25 pm]


Re: Our Staff by Dagger
[June 12, 2019, 08:03:12 pm]

* Poll

  • Have you noticed better loading times?
  • Dot YES! My forum loads instantly!
  • 53 (33%)
  • Dot I have much better loading times
  • 20 (12%)
  • Dot I have noticed my forum loads a tiny bit faster than before
  • 22 (13%)
  • Dot I have not noticed any changes
  • 64 (40%)
  • Total Members Voted: 150
  • View Topic

* Twitter

Keep up to date with SMFNew by following us on twitter!

Author Topic: Support team feedback  (Read 5177 times)

0 Members and 1 Guest are viewing this topic.

Offline Jacob

  • Head of Support
  • Support Staff
  • Posts: 2923
  • Reputation: +5/-0
    • View Profile
    • Challenging Apathy (My Site)
Support team feedback
« on: April 13, 2012, 11:07:44 am »
Hi everyone, I hope you're all having a good day today!

I wanted to ask you all if you believe there's anything we can do to improve our support. Should we do something different, stop doing a specific thing, etc? Just let us know what you think of our support team, and if there's something that needs changing, we'll look into it! :)
« Last Edit: July 09, 2017, 09:13:48 pm by Jacob »
Jacob, SMFNew Senior Support Specialist
@JakobFel | Challenging Apathy (My Site)

Please don't send support questions to me via PM! I won't respond!

Share on Facebook Share on Twitter


Offline gri

  • Member
  • Posts: 9
  • Reputation: +0/-0
  • Space Human
    • View Profile
~Gri to Jaekob Caed~
« Reply #1 on: April 13, 2012, 02:57:11 pm »
Quote from: Jaekob Caed
Should we do something different,

Add the Overground boards,
please.

And switch off the verifications of posting ability.
Not all of the primates
are both mathematicians and philosophers.

Offline RiSKOSD

  • Member
  • Posts: 21
  • Reputation: +0/-0
  • www.gamerspace.co.uk
    • View Profile
    • GamerSpace.co.uk
Re: ~Gri to Jaekob Caed~
« Reply #2 on: April 13, 2012, 03:08:49 pm »
And switch off the verifications of posting ability.
Not all of the primates
are both mathematicians and philosophers.

Hi Gri, this is a good thing.

Image verification on posts stops after a certain post count and is in place to protect the forum and its members from being abused.

Offline Jacob

  • Head of Support
  • Support Staff
  • Posts: 2923
  • Reputation: +5/-0
    • View Profile
    • Challenging Apathy (My Site)
Re: Support team feedback
« Reply #3 on: April 13, 2012, 04:31:19 pm »
*Facepalm* Gri, I've gone over this before - I really don't understand your whole "Gri to -whoever-" thing. :P

I don't understand what you mean by "Overground boards", and the verification is to help stop spammers.

However, this thread was for people to give feedback about the support team and the way we're operating - not how the site layout is. ;)
Jacob, SMFNew Senior Support Specialist
@JakobFel | Challenging Apathy (My Site)

Please don't send support questions to me via PM! I won't respond!

Offline Ninja111

  • Video Maker
  • Support Staff
  • Posts: 496
  • Reputation: +0/-0
  • The great don't give up!
    • View Profile
Re: Support team feedback
« Reply #4 on: April 15, 2012, 11:19:00 am »
I would personally want you guys to change how the support thread works.
When someone starts a new topic in the support section, it should pop up in red automatically beside there topic ( SUPPORT ).
When the support staff post in the thread it should pop up beside the topic ( Answered ).
When the topic is solved the person that made the thread manually has to click a button at the bottom ( Solved ).
« Last Edit: April 15, 2012, 11:22:41 am by ninja111 »
SMFNew's Youtube Channel Here!
- SMFNew Team Member & Video Maker -