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Author Topic: [OFFICIAL] Support Rules  (Read 108 times)

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Offline Jacob

  • Head of Support
  • Support Staff
  • Posts: 2924
  • Reputation: +5/-0
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    • Challenging Apathy (My Site)
[OFFICIAL] Support Rules
« on: May 02, 2019, 12:22:34 am »
Hello valued user! In order to keep things peaceful and orderly on this forum, we ask that all of our users abide by this small set of rules. Failure to do so will result in disciplinary action at the discretion of our site team. Thank you for your cooperation!


  • HAVE A MEANINGFUL TITLE: Ensure that your thread has a title that states the general issue you're having. This aids in our response time.
  • POST YOUR FORUM LINK: When you create a topic in our Support board, please include a link to the forum you need help with. Without a link, it's difficult for us to offer help in most cases.
  • BE AS INFORMATIVE AS POSSIBLE: When making a support thread in this board, please offer us as much information about the issue as possible. This allows us to help you solve the problem as quickly and efficiently as possible.
  • MARK YOUR TOPIC AS SOLVED: When our support staff have given you a response that fixes the issue you were having, please mark your topic as Solved by selecting the button near the bottom of your thread. This is very helpful for us as it lets us know that we've done our job effectively.
  • BE RESPECTFUL (AND PATIENT): Our support team is a fully voluntary initiative; we have jobs and duties outside of this service. We offer our time to help you and ensure that you have the best experience you can while using SMFNew. Likewise, many of our users do the same thing despite not being an official part of the SMFNew team. Please do not be rude toward anyone in your support threads. We understand that some issues can be very frustrating but be patient! We'll get to the bottom of the problem and work together to solve it!

Thank you for taking the time to read these rules. We look forward to helping you!
-The SMFNew Team
Jacob, SMFNew Senior Support Specialist
@JakobFel | Challenging Apathy (My Site)

Please don't send support questions to me via PM! Post them publicly for others!

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