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Author Topic: [POLICY] SMFNew Policies (UPDATED 5-2-2019)  (Read 18904 times)

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Offline Jacob

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    • Challenging Apathy (My Site)
[POLICY] SMFNew Policies (UPDATED 5-2-2019)
« on: September 30, 2012, 10:05:57 pm »

We do not delete individual forums upon request. If we are preparing to delete inactive forums, you will all be notified in the News & Updates board. Any valuable forums that are active and contain posts will NEVER be deleted as long as they correspond with our Terms of Service.

You can, however, disable your forum by enabling Maintenance Mode. Maintenance Mode denies access to the forum for any accounts that are below the rank of Administrator. To enable Maintenance Mode, please follow the steps below:

Admin » Features and Options » Maintenance Mode » Check the box


If you would like to report a forum for misuse of our Terms of Service, please DO NOT post about it here. Instead, visit the report page.

Currently, we do not offer forum URL changes. However, if you wish to change your forum's title, you can change it via the Administration Center by following this path:

Admin > Forum Settings > "Forum Title"


SMFNew will not be held responsible for damages done to your forum if you give out login details. Your information is solely your responsibility, and we cannot be held liable for negligent acts by our users. Additionally, admin privileges should only be given to people that you trust. See our Tips & Resources board for tips on running a forum.


As a premier forum host, we make daily backups of our servers to ensure that no permanent damages can be made. Restoring forums takes considerable time and effort that takes valuable time away from other tasks. As a result, we charge a one-time fee of $2.95 to restore a forum, regardless of how many posts, members or ranking it has. This fee, in its entirety, goes toward maintaining and improving SMFNew for our users.

To request a forum restore, please follow these instructions:

Create a post in the Support board and ensure that the TOPIC TITLE includes the following text: "Forum Restore Request"

You MUST include the following in your post (excluding the text in [brackets]):

Forum Link:
Date of forum creation: [estimate if you're unsure]
Email used to create the forum: [the one you entered on www.smfnew.com/signup.php]
I would like my forum restored on, or before, the following date:


Due to our proprietary framework, we are unable to offer FTP access or other backend webmaster access to our forums. This is due to security concerns; we take our security very seriously. If we were to offer backend access to their forum(s), anyone would be able to gain access to any forum on the network.

Examples of prohibited webmaster access:
Uploading PHP files (including modifications/plugins and themes)

No FREE FORUM HOSTING SERVICE will allow you access to any of these tools due to the same security reasons.


While we deeply appreciate the help our users offer to each other, we do not permit the use of external services or methods of communication for support. These services include, but are not limited to, phone calls, social media, Skype, Teamspeak, Discord. The reason behind this policy is that we cannot confirm the validity of the information offered across these platforms. Additionally, please do not use Private Messaging via the forums for support. Please use our support forum if you need help with our service. Our staff are more than happy to help you and so are some of your fellow users! Our staff can be identified by a title right under their name. The only official SMFNew staff titles are Administrator and Support Specialist.

Thank you for taking the time to read our policies!
-The SMFNew Team
« Last Edit: May 02, 2019, 12:04:41 am by Jacob »
Jacob, SMFNew Senior Support Specialist
@JakobFel | Challenging Apathy (My Site)

Please don't send support questions to me via PM! Post them in public for others!

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